Tiffanybergamo.com ship in Italy through courier service Dhl or Gls. all goods shipped from Tiffanybergamo.com is carefully packaged. The goods are accompanied by the sales receipt that shows the quantity and value.
Tiffanybergamo.com guarantees for all shipping free insurance against theft and/or accidental damage. The insurance is valid until the time of delivery of the goods.
All orders regularly compiled and paid will be dispatched within 2 working days: all shipments depart from Club88. S.r.l. Bergamo (Italy), only on weekdays, Monday to Friday from 9.00 to 17.00. Orders placed on Saturdays and Sundays will be handled the next Tuesday.
The shipment is traceable at any time by the customer to Tiffanybergamo.com, thanks to the service provided by the carrier. You will receive a shipping confirmation e-mail with code tracking number provided by the courier that will allow him to check at any time the status of your shipment.
Delivery time is conditioned by product landing areas, delivery is estimated within three days after shipping.
Shipping costs are charged to the customer as indicated during the purchase.
– 24/48 h express shipping: €6.50
– Foreign Shipping from €15
during check-out will be calculated based on the volume and the country of destination (the cost applied it reverences to 4 clothing or 3 pairs of shoes) to excess it will send the correct request.
All shipments are made Monday through Friday, orders received during weekends and holidays will be processed on the first business day following the order.
TERMS OF DELIVERY
The customer is responsible for the goods delivered, carefully inspect the package before signing the document of delivery. If the packaging is tampered with or unhealthy, the customer can sign the document of delivery with reserve or refuse delivery. Any faults must be promptly reported to the Office of the courier and at Tiffanybergamo.com, by sending an e-mail to our customer service. If you refuse delivery of the goods, any shipping costs necessary for returning the parcel a Tiffanybergamo.com will be deducted from the refund due to the customer or in the event of a mark through legal debt collection.
If for any reason your shipment is not delivered to the address provided by the customer upon registration, the parcel will be returned to Tiffanybergamo.com at the expense of the same customer. In this case Tiffanybergamo.com will deduct this amount from any refund due to the customer.
Tiffanybergamo.com want to ensure a high level of customer service. Updates and information about the actual state of the order are possible at any time by sending an email to customer service .
Tiffanybergamo.com seeks to ensure the complete satisfaction of its customers, offering them the chance to return one or more items and receive a refund equal to the price of the returned items. The return must be at the expense and under the responsibility of the customer within 7 days of delivery and only on condition that the chiefs made are intact and never used.
To send to Tiffanybergamo.com one or more returns, the customer must meet certain conditions:
1 – all items for sale on the site Tiffanybergamo.com are delivered to the customer with a price tag of authenticity attached to the leader by a safety cord with the manufacturer's logo. The leader must be tried without removing the tag and without damaging the seal. Returns will be accepted only with the safety seal perfectly intact, which may be a plastic seal with its wire or, in the case of some shoes, a label placed on the sole. Under no circumstances will accept returns with the safety seal cut, broken, disconnected, removed or tampered with.
2 – making garments must not have been worn, stretched, washed or treated in any way.
3 – the heads must be returned in the same condition in which they were shipped to the customer and must be packaged and packed in an appropriate way.
4 – all the other labels on fabric or Cape hanging, have to be intact and never removed from the article.
5 – the goods to make to be delivered physically and uniquely to the courier chosen by the customer shall bear no later than 7 days from the date of delivery.
6 – the customer who wishes to undertake a change in size, color or item, must submit the return process and a new order on the site Tiffanybergamo.com.
7 – underwear and swimwear will be tested with their underwear underneath.
8 – inside the package made must be placed the receipt/invoice or receipt issued at the time of purchase
In the face of the failure to meet any of the above conditions, Tiffanybergamo.com reserves the right to refuse returned goods and send it to the customer at the expense of the latter.
1 – to request a return authorization, the client must send a request to the address firstname.lastname@example.org within 7 days of receiving the goods. In the e-mail must be specified codes of the items you intend to return. Once we receive your return request, Tiffanybergamo.com customer service will send you a written confirmation with specifications to be followed.
2 – the shipping price will be charged to the customer.
Ship the package to Store Tiffany Viale papa Giovanni XXIII 88, 24121 Bergamo (closed on Mondays). Shipping is at the customer's risk: Tiffanybergamo.com is not responsible for any loss or damage due to inadequate packaging or delivery delays. Items must be returned in the same package in which they were received or in the same manner and the same type. Inside the package, the customer will find a label to be placed as a seal at the end of the outer packaging, as a guarantee of the customer and Tiffanybergamo.com against tampering.
All returns will be subject to inspection from the staff of Tiffanybergamo.com that will verify compliance with the conditions and the parameters that are listed in the return process. Tiffanybergamo.com reserves the right to assess additional charges that may be needed to ensure the relisting of the returned items. These amounts will be determined after the assessment of the condition of returns and communicated to the customer.
receipt/invoice or receipt issued at the time of purchase must be included in the return package
If the return process has been carried out correctly, in compliance with all the conditions, you will receive an email confirming the acceptance of the return. The reimbursement will be made by crediting your credit card (if the order was paid by credit card) Paypal credit (if the order was paid with Paypal) or bank transfer, the amount of the refund will be equal to the cost incurred by the customer for the returned product, each extra cost for fast ships/mark/International will not be credited as extras.